Terms of Service

Please read these Terms of Service ("Terms") carefully before using the website operated by The Ground Floor ("we," "us," or "our"). By accessing or using our website, requesting a service estimate, or purchasing products from our online shop, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website.

1. Acceptance of Terms

By accessing and using this website, you accept and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of the website following any changes constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.

2. Use of the Website

You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of others. You agree not to:

• Use the site in any way that violates applicable local, state, national, or international laws or regulations
• Transmit any unsolicited or unauthorized advertising or promotional material
• Attempt to gain unauthorized access to any part of the website or its related systems
• Engage in any conduct that restricts or inhibits anyone's use or enjoyment of the website
• Use any automated means to access, scrape, or collect data from the website
• Impersonate any person or entity or misrepresent your affiliation with any person or entity

3. Services and Estimates

The Ground Floor provides surface restoration, cleaning, polishing, sealing, and repair services throughout Southern California. Any estimate or quote provided through our website or by phone is non-binding until a formal written agreement is executed between you and The Ground Floor.

We reserve the right to refuse service to anyone for any reason at any time. Service availability may vary by location within our service area, which includes Orange County, Los Angeles County, San Fernando Valley, Ventura County, San Diego County, the Inland Empire, and Palm Springs.

Results from restoration services may vary depending on the condition, age, and type of surface being treated. We make no guarantee of specific outcomes beyond what is agreed upon in a written service agreement.

4. Product Purchases

Our online shop offers specialty surface maintenance products including Floor Magic, Crystal Magic Stone Sealer, and Stone Magic Polishing Creme. By placing an order, you represent that:

• You are at least 18 years of age
• The information you provide is accurate and complete
• You are authorized to use the payment method provided

We reserve the right to refuse or cancel any order at our discretion, including orders that appear to be placed by dealers, resellers, or distributors. Prices are subject to change without notice. We are not responsible for pricing errors and reserve the right to cancel orders placed at incorrect prices.

Returns & Refunds

Products may be returned within 30 days of purchase if they are unused, in original packaging, and accompanied by proof of purchase. Opened or used products are not eligible for return unless defective. To initiate a return, please contact us directly. Refunds will be issued to the original payment method within 7–10 business days of receiving the returned item.

5. Intellectual Property

All content on this website — including text, graphics, logos, images, product descriptions, and service information — is the property of The Ground Floor and is protected by applicable copyright, trademark, and intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on this site without our express written permission.

The Ground Floor name, logo, and all related product names and service marks are trademarks of The Ground Floor. Nothing on this website should be construed as granting any license or right to use any trademark without our prior written permission.

6. Disclaimer of Warranties

This website and its content are provided on an "as is" and "as available" basis without any warranties of any kind, either express or implied. To the fullest extent permitted by law, The Ground Floor disclaims all warranties, including but not limited to:

• Implied warranties of merchantability and fitness for a particular purpose
• Warranties that the website will be uninterrupted, error-free, or free of viruses
• Warranties regarding the accuracy, reliability, or completeness of any content

7. Limitation of Liability

To the maximum extent permitted by applicable law, The Ground Floor shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of this website, our services, or our products — even if we have been advised of the possibility of such damages. Our total liability to you for any claim arising out of or relating to these Terms or your use of the website shall not exceed the amount you paid to us in the twelve (12) months preceding the claim.

8. Third-Party Links

Our website may contain links to third-party websites for your convenience. These links do not constitute an endorsement of those sites or their content. We have no control over the content of third-party sites and accept no responsibility for them or for any loss or damage that may arise from your use of them. We encourage you to review the terms and privacy policies of any third-party sites you visit.

9. Indemnification

You agree to indemnify, defend, and hold harmless The Ground Floor and its officers, directors, employees, agents, and successors from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or in connection with your use of the website, your violation of these Terms, or your violation of any rights of a third party.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any dispute arising under these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in Los Angeles County, California, and you hereby consent to the personal jurisdiction of such courts.

11. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of the remaining provisions.

12. Contact Us

If you have any questions about these Terms of Service, please contact us: