Privacy Policy

The Ground Floor ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us for surface restoration services in Southern California. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

Personal Data

When you submit a free estimate request, contact form, or purchase a product, we may collect personally identifiable information such as your name, email address, phone number, mailing address, and service location. You provide this information voluntarily.

Derivative Data

Our servers may automatically collect information when you access our website, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the site.

Financial Data

Financial information, such as data related to your payment method, may be collected when you purchase products from our online shop. We store only very limited financial information, if any. Otherwise, all financial information is stored by our payment processor and you are encouraged to review their privacy policy.

2. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you to:

• Respond to your estimate requests and service inquiries
• Process and fulfill product orders from our online shop
• Send you service confirmations, receipts, and follow-up communications
• Notify you of updates to our services, products, or promotions (with your consent)
• Improve our website and service offerings based on usage patterns
• Prevent fraudulent transactions and monitor against theft
• Comply with applicable legal obligations

3. Disclosure of Your Information

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except as described below:

• Service Providers: We may share your information with third-party vendors who assist us in operating our website, conducting our business, or servicing you (e.g., payment processors, email platforms).
• Legal Requirements: We may disclose your information where required by law or in response to valid legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Cookies and Tracking Technologies

We may use cookies, web beacons, and similar tracking technologies to help customize our website and improve your experience. When you access our site, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the site.

5. Third-Party Websites

Our website may contain links to third-party websites and applications. We are not responsible for the privacy practices or the content of those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

6. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate data
• The right to request deletion of your personal information
• The right to opt out of marketing communications at any time

To exercise any of these rights, please contact us using the information provided below.

8. Children's Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete that information as quickly as possible.

9. California Privacy Rights

As a California-based business serving Southern California, we comply with the California Consumer Privacy Act (CCPA). California residents have the right to:

• Know what personal data is being collected about them
• Know whether their personal data is sold or disclosed and to whom
• Opt out of the sale of personal data
• Access their personal data
• Request deletion of their personal data
• Not be discriminated against for exercising their privacy rights

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by updating the "Last updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at: